Information Technology

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Services

The College of Engineering Information Technology (COE-IT) office provides IT services to the COE community. We provide a wide range of services to support the academic, administrative, and research computing needs of the college. Our services include file and print sharing, data backup and archives, web hosting, computer labs, technology consulting, and repair and maintenance services. While some of our services are fee-based, most are funded centrally by the CoE Dean’s Office so members of the College can utilize them at not cost.

IT Services    FREQUENTLY REQUESTED SERVICES

IT Support

Software

Access & Networking

  • IP Address – Request a static IP for computers and printers
  • Calendar Request – Request a webevent resource or scheduling calendar

Whether your computer crashes or you accidentally delete a file, it’s devastating to lose work files. With CrashPlan, your files are automatically saved and securely stored on two of our on-campus data centers, so you never have to worry about losing your hard day’s work. Available on Mac, Linux and Windows PCs, CrashPlan runs automatically and silently in the background, continuously protecting the data created and stored on your desktops and laptops. With CrashPlan, you are able to get back files you lost or deleted with the click of a button and enjoy 24/7 access to your computer’s backed up files through an app on your mobile device.

 

CrashPlanPro Benefits:

Automatic – You don’t have to do a thing. Your files are automatically backed up, never impacting your computer’s performance.

Secure – Your data is encrypted before being sent to our storage servers. Your data is kept on-campus in two UD owned and managed data centers.

Continuous – CrashPlan’s lightweight client backs up new files and the changes you make to existing files as you make them, ensuring your backups always have your most recent data.

Unlimited – Each faculty and staff member is licensed for up to four (4) UD owned devices (desktop or laptop computers) with no storage limits! Connect your USB hard drives or USB flash drives and let us back those up too!

Free – The College of Engineering is providing this service free to all faculty and staff within the college.

AppsAnywhere

AppsAnywhere is a web-based App Store that enables you to download and run College of Engineering software with a single click on any Windows computer via a new on-demand streaming technology. The College of Engineering uses AppsAnywhere to deliver applications to faculty, staff, and students both on campus and off.

File Services

Eligibility

This service is available to all Departments, Research Groups, and Faculty* members within the College of Engineering for research related data. This service is not intended for individual data backups.

*Faculty members are eligible if they do not already have an EFS drive for their research group. If an EFS drive for the research group exists, please use that one for your data. You will be able to set up permissions to allow specific people (or only you) to access these files.

Features

  • EFS provides 1TB of free (forever) storage per faculty member or research group.
  • Additional storage can be purchased in 1TB increments for a nominal one-time fee of $500.
  • We have the ability to expand your storage up to 1.8 PB (petabytes) if needed.
  • The data is accessible via: Mapped network drive, Web interface, Mobile clients (Android, IOS, Windows Phone)
  • We have created a web interface to empower you to add and remove users to enable/disable access to your share folder, but we can do it for you with a help desk request if you prefer.
  • The data resides on premise in the UD data center at Chapel Street.
  • We are using a highly-available enterprise storage solution that is resilient to hardware failure.
  • Data is backed up nightly to an alternate data center on campus for disaster recovery (DR).
  • We keep 90 days of online backups and then archive to a third data center on campus.
  • We will keep archive data for at least 1 year.

Staff

Our IT team members are eager to help you should you require further assistance. Our main offices are centrally located on the Newark Campus in Room 011, Hullihen Hall.

Trevor Buttrey
Computing Support Specialist I – Support Specialist
James M. Byrnes
System Programmer IV
Ben Chapman
Computing Support Specialist II – Service Desk Manager
Sheldon Demby
Computing Support Specialist I – Support Specialist
Doug Jay
Technology Support Specialist I - Service Desk Technician
Joel Kolb
IT Systems Support Consultant III – Systems Administrator
Zackary Logan-Lewis
Technology Support Specialist I - Service Desk Technician
Matthew Toner
IT Systems Support Consultant III – Systems Administrator
Seth Turner
Director, College Computing Operations